Confirmation of Booking/Payment: Course places are limited. All bookings will be taken on a first come first served basis. Prices quoted do not include Value Added Tax (VAT). VAT will be added at the appropriate rate regardless for commercially funded services. Prices quoted can be amended by a reasonable amount if you ask for expedited delivery or you ask for delivery somewhere other than the agreed address set out in the order overleaf. Your acceptance of the price does not create a binding contract between us until Matthews and Leigh Training Ltd receive confirmation of your order in writing. Course bookings will be fully confirmed only on receipt of full payment. Payment of the full course fees must be made in advance and should be made at the time of placing a booking. It is not possible to attend a course unless payment has been received.

Cancellation: Course places may be cancelled in writing up to 14 working days in advance of the start date. For cancellations less than 14 working days of the start date, the full fee will be required unless the place can be resold.  If the participant fails to attend the course, or arrives too late to attend the course, the full course fees are payable.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”), you may cancel your purchase of a course within a period of 14 working days beginning on the day after the booking confirmation is sent. However, there is no right of cancellation where the course begins within this fourteen day period.

Matthews and Leigh Training Ltd aim to supply the services on the date(s) agreed overleaf, however, there may be circumstances beyond our control. Matthews and Leigh Training Ltd are not liable for any delay outside our reasonable control.  Matthews and Leigh Training Ltd reserves the right to cancel a course up to and including the date of the course if insufficient bookings have been received and will strive to give as much notice of this as possible. Individuals booked onto a cancelled course will be given the option of a full refund or of rescheduling to a future course date. Matthews and Leigh Training Ltd will not be liable for any losses or expenses arising from amendments to the course or cancellations.

Transfers: Requests to transfer to an alternative course or date must be made in writing by post or email. Transfers may be made up to 14 working days before the course start date and will incur no additional fee. However, transfers are subject to availability and Matthews and Leigh Training is not obliged to ensure suitable alternatives are available. A booking can only be transferred on one occasion. Requests for subsequent transfers will be treated as cancellations. A substitute individual may be named at any time before the course. Reasonable additional fees may be incurred. Requests for transfers with less than 14 working days’ notice prior to the course start date will be treated as a cancellation.

Course Content: Matthews and Leigh Training Ltd reserves the right to change the content, timing, date, venue or Tutor/Assessor of the course in order to provide a high quality service or where it is necessary for reasons beyond our control. Course materials are supplied only for your personal use. Matthews and Leigh Training Ltd remains the owner of all intellectual property in course materials. No part of the materials may be copied or reproduced without our permission.  So that Matthews and Leigh Training Ltd can develop and improve services, Matthews and Leigh Training Ltd can alter specifications without prior notice provided the quality is not reduced and the change does not conflict with any condition in your order. When services are developed or improved, Matthews and Leigh Training Ltd can increase prices by an appropriate amount without prior notice but in this case you can cancel your order.

You and attendees of the course must follow the instructions which Matthews and Leigh Training Ltd supply. If you do not, you will indemnify us against any claim. If the services are defective and you tell us in writing within 7 days of delivery, Matthews and Leigh Training Ltd will credit you for the cost of the services, redeliver the services as soon as practicable or pay you reasonable compensation at your option (if you are “dealing as a consumer” as defined in section 12 of the Unfair Contract Terms Act 1977) or at our option (in all other cases).

Insurance: If death or personal injury is caused by our negligence Matthews and Leigh Training Ltd will indemnify you. Otherwise our liability is limited to the guarantee in the preceding clause. In respect of any other loss, Matthews and Leigh Training Ltd are not liable, you will indemnify Matthews and Leigh Training Ltd against it and you will insure against it. In respect of any consequential loss, Matthews and Leigh Training Ltd are not liable, you will indemnify Matthews and Leigh Training Ltd against it and you will insure against it. Our total liability will not exceed the total price you paid Matthews and Leigh Training Ltd for the relevant services. In any event our total liability will not exceed in respect of public liability insurance cover £5,000,000, In respect of employer’s liability insurance cover £10,000,000 or in respect of professional indemnity insurance cover £100,000. Matthews and Leigh Training Ltd normal prices reflect these limitations on liability in standard terms. If you ask, Matthews and Leigh Training Ltd are prepared to negotiate other provisions, but this will increase the price.

Data Protection: Any personal information given will be processed in accordance with the Data Protection Act 1998. Matthews and Leigh Training Ltd will use the information to process your booking and to provide the course. Any personal data you provide may be held on for purposes relating to education and training only. Information is also passed to Awarding Bodies for registration and certification purposes and must be made available to Awarding Bodies for quality assurance. Information provided may be shared with other partner organisations for purposes relating to education or training.

Safeguarding: Having a criminal record does not necessarily prevent you from attending a short course at Matthews and Leigh Training Ltd but individuals are encouraged to disclose criminal convictions so that Matthews and Leigh Training Ltd can fairly assess any risks and meet our duty of care to ensure safety and well-being of all customer, clients, staff and visitors. If you have a criminal conviction which is not spent, please contact us before you make a booking. You do not need to tell us about motoring offences.

Applicable Law and Jurisdiction: Matthews and Leigh Training Ltd rights will not be affected by any relaxation, forbearance, indulgence or waiver in enforcing these conditions. Matthews and Leigh Training Ltd dealings with you are governed by English law and come within the jurisdiction of the English courts.

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